• 'Parts and Labour'
  - Subject to the terms of your agreement. a fixed fee for every completed repair, including related faults is payable. we will normally ask for your payment details (credit/debit card) at the same time that we book your job. or on completion of the job (only applies to Home serve 1)
• One Annual Service in every year of your agreement for Central Heating, Boiler and Controls, Gas Appliance, Gas Appliance Check. Please read the sections called
• Unlimited number of call outs to carry out work included in your agreement.
• We would make you are priority
• Our business Phone number available 24 hours a day, every day.
• Advice about your system from our engineers, during your visit.
  

• If we agree that your boiler is less than Ten years old, we will provide a replacement boiler if it is not possible to repair it because, for example, spare parts are not available, or we decide that it would cost more to repair the boiler than to replace it with a suitable new boiler we have approved.
• If your boiler is seven years old or more, and it is not possible to repair it or you choose to replace it at any time (however old it is), as a central heating customer, you are entitled to a discount on the cost of installing a boiler if we replace it.

If you have not had any repairs carried out and you have had an agreement for more than two years, you will qualify for discounts.we cover london and hertfordshire

This service provides convenient time slots for your Annual Service and enhanced response times for Central Heating appointments,

• In case of a repair, if you have either no heat or no hot water we will be with you on the same day if you call us before 10am.
• For your Annual Service we will arrive Monday to Friday within two 1 hour appointment windows 8am to 7pm, or on Saturdays we will arrive within the appointment windows 8am to 3pm, .

The service includes:

• One Annual Service of your appliance in every year of your agreement and

• One Annual Service of your appliance in every year of your agreement.

• 'Parts and Labour' (as per your agreement) for a repair. You can choose to have extra work done, but you will have to pay for the Parts and Labour used.