Returns Policy - Returns Form & Returns Number
Returns must be made with a completed returns form. You must email aphplumbing@yahoo.co.uk with your customer order number to request a returns number so that we know to expect your return. Please remember to put your customer order number on your email to help us to process your request for a returns number as quickly as possible.
Returns Policy - Faulty Goods
We will refund the cost of the goods and the delivery charge, please contact aphplumbing@yahoo.co.uk to arrange for the goods to be collected. All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
For large pallet deliveries please be aware that the costs will be considerably higher than you are charged for delivery.
Checking Goods For Damage and Notifying All Plumbing and Heating
All products supplied by All Plumbing and Heating come with a 12 month retailers
guarantee. Any guarantee periods longer than this quoted on the website
for particular products are provided by the manufacturer and are not in
any way endorsed or backed by Plumbworld. We pass on manufacturers
warranties in good faith but we do not endorse them and they form no
part of your contract with All Plumbing and Heating supplies. For the avoidance of doubt if
the manufacturer becomes insolvent you accept that the additional
guarantee is lost.
In many cases the manufacturers provide an
after sales team of engineers who will come out and fix any problems
that you may have with their products. If such a service exists we will
provide you with the telephone number of the manufacturer's after sales
team and to speed up the process you can make the necessary
arrangements directly with them. In the event that you are not
satisfied with the service they provide then please contact us and we
will endeavour to resolve any problems for you.
Please contact aphplumbing@yahoo.co.uk to discuss any problems..
All
returns are tested and if the item proves not to be faulty when tested
then only the product value will be refunded. You will be charged the
actual cost of the delivery and the collection.
For large pallet
deliveries please be aware that the actual costs will be considerably
higher than those you were originally charged for delivery. Examples of
Actual Delivery Costs If the product has been installed and used for an
extended period of time and no fault is found you will not be refunded
and the product will be returned to you.
Returns Policy - Changed Your Mind?
If you change your mind about the product when you receive it you can inform us within 14 days of delivery that you would like to return the item for a refund. (Some products feature a 30 or 90 day satisfaction guarantee).
It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:
All Plumbing and Heating supplies
45 barnet road potters bar
Hertfordshire, en6 2qy
For large pallet deliveries please be aware that the costs to send them back will be considerably higher than you are charged for delivery. We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made.
PLEASE NOTE THAT IF YOU WRITE OUR ADDRESS ALL OVER THE PRODUCT PACKAGING THEN THE PRODUCT IS NO LONGER IN RESALEABLE CONDITION AND YOU WILL NOT BE REFUNDED.
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