Order Acceptance and Processing
After placing an order we will process your credit or debit card, or obtain funds from your PayPal Account, for payment. As soon as we have received authorisation for the payment from your card provider or PayPal we will begin to process your order through our system and we will send you an email acknowledging receipt of your order. This email constitutes acceptance by us and at this point a contract is formed between us. It is our policy to charge card for payment upon taking an order even if the goods are not immediately available for shipment.
Cancellation of Orders
If you cancel your order you will be given a cancellation number.
To cancel please email: info@allplumbingandheating.co.uk You must keep a record of this number. Orders are only canceled once
this number is provided and any claims that an order was canceled will
not be entertained unless a cancellation number can be quoted. Orders
cannot be canceled once the order has been given to the delivery
company. If you no longer require goods that have entered our warehouse
system you will have to return them under the Returns Policy
Delivery of Goods
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be effected in one or more installments. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of £20.00.
If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email info@allplumbingandheating.co.uk with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items.
For large pallet deliveries please be aware that the costs will be
considerably higher than the fee you are charged for delivery.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. If you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large or very large item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for a plumber to install the items until after they have been delivered and checked for discrepancies and to make sure they are undamaged.
If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.
In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or canceling your order.
Without prejudice to the statutory rights afforded to consumers under English law, www.allplumbingandheating.co.uk accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control,or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.
In such cases www.allplumbingandheating.co.uk will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from www.allplumbingandheating.co.uk with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
Pricing Errors
In the event that there is a pricing error on the website then www.allplumbingandheating.co.uk will not be bound to honour any orders made at that price.
Disclaimers and Limitations on www.allplumbingandheating.co.uk Liability
WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, WWW.PLUMBWORLD.CO.UK LIMITED DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM www.allplumbingandheating.co.uk AND RELATED SERVICES, WHICH ARE PROVIDED BY www.allplumbingandheating.co.uk , ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST www.allplumbingandheating.co.uk , BUT ONLY AGAINST THE PERSON GIVING THEM.
Checking Deliveries For Shortages Notifying All Plumbing & Heating
You agree to examine the delivery and report any missing items within 7 days of delivery. We will not accept liability for any shortages if they are not reported within this period.
Checking Goods For Carrier Damage and Notifying All Plumbing & Heating
(Please note that the following applies to carrier damage, which should be visible from external damage to the packaging. It does not apply to faulty goods, you are allowed a reasonable period to examine goods for faults after delivery)
For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage as soon as possible and notify us of any damage within 7 days of the delivery. If the package looks damaged then sign the paperwork with the word "damaged" but please be aware Parcel Force and Business Post will not wait for you to check the items thoroughly. .If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days.
For bulky deliveries that arrive on pallets you agree to check the goods for visible transit damage before signing the drivers delivery note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived without obvious external damage to the packaging and later claims for carrier damage will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email info@allplumbingandheating.co.uk with the details as soon as possible.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.
Protecting Your Security
To ensure that your
credit, debit or charge card is not being used without your consent, we
will validate name, address and other personal information supplied by
you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks
being made. In performing these checks personal information provided by
you may be disclosed to a registered Credit Reference Agency which may
keep a record of that information. You can rest assured that this is
done only to confirm your identity, that a credit check is not
performed and that your credit rating will be unaffected. All
information provided by you will be treated securely and strictly in
accordance with the Data Protection Act 1998.
You agree that
we may use Personal information provided by you in order to conduct
appropriate anti fraud checks. Personal Information that you provide
may be disclosed to a credit reference or fraud prevention agency,
which may keep a record of that information
We will validate
name, address and other personal information supplied by you during the
order process against appropriate third party databases. By
accepting these terms and conditions you consent to such checks being
made. In performing these checks personal information provided by you
may be disclosed to a registered Credit Reference Agency which may keep
a record of that information. You can rest assured that this is
done only to confirm your identity, that a credit check is not
performed and that your credit rating will be unaffected. All
information provided by you will be treated securely and strictly in
accordance with the Data Protection Act 1998.
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